How we work
together.

1. Identification

Impact (hereinafter, "Impact", "we" or "our"), represented by its founder João Santos, with contact at [email protected] and phone +351 963 054 947, is a Portuguese technology consulting and software development company.

The website impact-origin.com (the "Website" or "Service") is operated by Impact. These Terms & Conditions (the "Terms") apply to the use of the Website and to the provision of our professional services.

2. Acceptance

By accessing, browsing, or using the Website, or by contracting any service provided by Impact, you declare that you have read, understood, and accept these Terms. If you do not agree, you must refrain from using the Website or contracting our services.

By scheduling a meeting through /agendamento, you also declare that you have legal and commercial capacity to bind the company you represent, are over 18 years old, and are aware of our Privacy Policy.

3. Object and services

Impact provides technology consulting and custom software development services, namely:

• Custom development of applications, platforms, and digital products.
• Analysis and strategic consulting on architecture, processes, and technology.
• System integration internal and with third parties (APIs, ERPs, CRMs, payment gateways, etc.).
• Process automation, data pipelines, and operations.
• Cloud and infrastructure: architecture, deployment, and management (AWS, GCP, Cloudflare, Vercel, and similar).
• Ongoing support with weekly reporting, sprint planning, and 90-day roadmap.

Each project is governed by a commercial proposal and/or specific contract, which prevails over these Terms in case of conflict.

4. Proposals and contracts

Commercial proposals issued by Impact are valid for 30 days from their issue date, unless otherwise indicated.

Acceptance of the proposal by the Client, in writing, email, or formal signature, constitutes a binding contract between the parties. Any change of scope requires prior agreement and may imply revision of timelines and amounts.

5. Timelines and deliveries

Timelines indicated in proposals are good-faith estimates, based on the agreed scope. Delays attributable to the Client (late delivery of information, pending validations, scope changes) are not attributable to Impact.

Deliveries are made in the development or production environment agreed with the Client, accompanied by documentation. The Client has 10 business days to validate each delivery; once this period has elapsed without formal objection, the delivery is considered accepted.

6. Payments

• Amounts are invoiced in Euros (EUR), unless otherwise agreed.
• Applicable VAT at the legal rate in force, when due.
• Standard payment term: 15 business days from invoice issuance.
• In case of default, legal commercial interest accrues under the terms of Portuguese Ordinance no. 277/2013 and subsequent legislation.
• Delays over 30 days allow Impact to suspend service provision without prejudice to the credit for work already performed.
• Advance payments are applied to the final project balance and are non-refundable after work has effectively started.
• Monthly subscriptions (ongoing support) are prepaid and automatically renewed unless terminated with 30 days' notice.

7. Intellectual property

Website content: The textual, graphic, logo, icon elements, Website source code, and other components are the property of Impact or its licensors, protected by the Portuguese Code of Copyright and Related Rights (DL no. 63/85) and subsequent legislation.

Client deliverables: Unless expressly agreed otherwise, the code, documentation, and deliverables produced specifically for the Client become their property after full payment.

Pre-existing components (background IP): Libraries, modules, architectural patterns, internal tools, and generic know-how developed by Impact before or independently of the project remain the property of Impact, and the Client is granted a non-exclusive, perpetual, and transferable license to use them in the context of the project.

Open-source software: Third-party components used are licensed under their respective licenses (MIT, Apache 2.0, BSD, etc.), which remain applicable to their holders.

8. Confidentiality

All technical, commercial, financial, or strategic information shared in the context of a project is treated as confidential and used exclusively for the provision of services. This obligation remains in force for 5 years after the end of the contractual relationship.

Impact signs NDAs (Non-Disclosure Agreements) whenever requested by the Client, and each collaborator is bound by confidentiality clauses in their respective employment or service contract.

9. Processing of personal data

In the context of service provision, Impact may access personal data whose ownership remains with the Client or third parties. In this capacity, Impact acts as a processor (data processor) under Article 28 of the GDPR.

The processing of personal data resulting from the use of the Website (contact form, meeting bookings, newsletter) is governed by our Privacy Policy.

10. Warranty and support

Impact warrants that services are provided with appropriate diligence and professional standards, using recognised industry practices.

Deliverables benefit from a 60-day warranty period from the date of acceptance, during which Impact corrects material defects attributable to execution at no additional cost. Excluded from the warranty: changes made by third parties, unsupported environments, problems arising from improper use, or failures in systems external to the project.

11. Limitation of liability

Impact's liability, in any project and for any cause, is limited to the total amount effectively paid by the Client in the preceding 12 months to the event that originated the claim.

Under no circumstances is Impact liable for indirect losses, lost profits, lost opportunity, consequential damages, data loss or business interruption, except in case of wilful misconduct or gross negligence.

The Website and its contents are provided "as is", without warranties as to uninterrupted availability or absence of errors.

12. Subcontracting

Impact may use collaborators, freelancers, and subcontractors to execute services, remaining fully responsible to the Client for the work they perform.

The main technical subcontractors of the Website are: Vercel (hosting), Cloudflare (CDN/DNS), Resend (transactional email), Convex (database/backend), Stripe (payments), and Clerk (authentication). Full list and purposes in Privacy Policy.

13. Force majeure

Neither party will be liable for breaches resulting from force majeure events, natural disasters, armed conflicts, pandemics, widespread infrastructure failures (electricity, internet), government decisions, or other extraordinary and unforeseeable events beyond the parties' reasonable control.

14. Termination

Contracts may terminate by:

• Mutual agreement between the parties.
• Expiry, with the conclusion of the project and respective invoicing.
• Termination for cause (material contractual breach, delay over 60 days, insolvency), upon written communication.
• Denunciation in contracts of indefinite duration (ongoing support) with 30 days' notice.

In any case, amounts corresponding to work effectively performed up to the date of termination are due.

15. Changes to the terms

Impact reserves the right to update these Terms. Material changes affecting active clients will be communicated with at least 30 days' notice. The version in force is always the one published on this page, with the respective "Last updated" date.

16. Applicable law and jurisdiction

These Terms are governed and interpreted by Portuguese law, with subsidiary application of European Union law where applicable (GDPR, e-Commerce Directive, etc.).

For the resolution of any disputes arising from the interpretation or execution of these Terms, the jurisdiction of the Portuguese courts is competent, with express waiver of any other.

Alternatively, the Client may resort to the alternative dispute resolution means available in Portugal, namely the recognised arbitration centres.

17. Contact

For any question related to these Terms:

• Email: [email protected]
• Phone: +351 963 054 947
• Website: impact-origin.com